How LumiDesk works
From first message to booked consultation — see how LumiDesk captures clinic enquiries, qualifies leads, and helps your team convert more conversations.
Patients message you
anywhere
Enquiries arrive through your website chat, WhatsApp, Instagram, and Facebook — all in one place.
Never miss a message
Captures every enquiry automatically
Works across the channels your patients use
LumiDesk replies
instantly
LumiDesk answers common questions, shares information, and guides patients to the right next step — 24/7.
Instant, human-like responses
Answers FAQs and explains services
Guides patients to what they need
Qualify intent and collect
the right details
LumiDesk understands the patient's needs and collects what your team needs to book with confidence.
Service interest
Preferred day and time window
Contact details and urgency
Sort every enquiry into
the right queue
Leads are automatically scored and routed so your team focuses on what matters most.
Action Required for new or urgent leads
Ready to Book for warm, qualified enquiries
Clear queue insights at a glance
Your team takes over
with full context
Your team sees the full conversation and patient details, checks availability, and confirms the booking.
Built-in availability and booking rules
Full conversation history and notes
Confirm and close — more bookings, less admin
Works with your existing website
Add the widget in minutes. No rebuilds needed.
No-code widget
Easy setup with simple drag-and-drop settings.
Channel-ready
Website, WhatsApp, Instagram and Facebook — all connected.
Human handoff when needed
Seamless handoff to your team, with full context.
See the full flow in action.
Book a personalised demo and see how LumiDesk can help your clinic grow.