Question 1

What is an AI receptionist for aesthetic clinics?

Accepted Answer

An AI receptionist is software that automatically responds to patient enquiries, answers questions about your treatments and services, qualifies leads, and helps your team manage bookings — without your front desk having to reply manually to every message.

Question 2

What does LumiDesk actually do?

Accepted Answer

LumiDesk is an AI receptionist for your clinic. It responds to enquiries across your channels, answers questions about treatments and services, qualifies leads, and books appointments — 24/7.

Question 3

Which channels does LumiDesk support?

Accepted Answer

LumiDesk supports website chat, WhatsApp, Instagram, and Facebook, bringing every enquiry into one shared inbox.

Question 4

Can LumiDesk help reduce missed enquiries?

Accepted Answer

Yes. Because LumiDesk is available 24/7 across all your channels, it captures every message — including enquiries that arrive outside office hours, over weekends, or during busy periods when your team can't respond immediately.

Question 5

Can LumiDesk help qualify leads?

Accepted Answer

Yes. LumiDesk automatically scores and qualifies each enquiry based on intent, urgency, and the information collected, so your team can prioritise the leads most likely to convert.

Question 6

Can the AI answer questions about treatments?

Accepted Answer

Yes. LumiDesk can answer common questions using your clinic's services, FAQs, policies, and approved knowledge base.

Question 7

Does LumiDesk work with WhatsApp and Instagram?

Accepted Answer

Yes. LumiDesk connects to WhatsApp, Instagram, Facebook, and your website chat widget, so all enquiries land in one shared inbox regardless of which channel the patient uses.

Question 8

Can my team take over a conversation?

Accepted Answer

Yes. Your team can step in whenever needed with the full conversation history and patient context.

Question 9

Does LumiDesk book appointments automatically?

Accepted Answer

LumiDesk can qualify the patient, collect the right details, check booking rules, and help route ready-to-book leads for confirmation.

Question 10

Can I control services, opening hours, and blocked times?

Accepted Answer

Yes. You can manage your services, availability, booking rules, blocked times, and AI guidance from the dashboard.

Question 11

Is LumiDesk suitable for small clinics?

Accepted Answer

Yes. LumiDesk is designed for clinics of all sizes. The Starter plan is built for smaller teams and includes everything you need to capture enquiries and reply instantly from day one.

Question 12

Do I need a website to use LumiDesk?

Accepted Answer

No. LumiDesk can work across channels like WhatsApp, Instagram, and Facebook, but the website widget can also be added if you have a site.

Question 13

How long does setup take?

Accepted Answer

Most clinics can be set up and ready to test within 1–2 days, depending on channels and clinic information.

Question 14

Is there onboarding support?

Accepted Answer

Yes. We help with setup, training, and guidance so your team can start using LumiDesk confidently.

Question 15

How is patient and lead data handled?

Accepted Answer

LumiDesk is designed with privacy and security in mind. Patient and lead data is handled securely and only used to support your clinic workflows.

Question 16

Can I book a demo?

Accepted Answer

Yes. You can book a personalised demo — either online via Zoom or in person at your clinic. Use the Book a Demo button on any page to get started.

Frequently asked questions